Once we have executive buy-in, we oversee the implementation process from start to finish.

EFFICIENCIES

ASSESSMENT

We identify technology, training, and operational efficiencies to take your business to the next level. 

PLANNING

EXPERIENCE YOU CAN RELY ON – FROM RETAIL TO WALL STREET OPERATIONS. 

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.

OUR SERVICES

SEASONED PROS

IMPLEMENT

The Phoenix Group monitors Key Performance Indicators at regular intervals, adjusting strategies as needed.

The Phoenix Group uses internal interviews, customer interviews, and financial review to conduct a comprehensive business review.


 

  • On-site audits
  • Service benchmarking
  • Fresh Start training
  • Call center outsourcing
  • KPI measurement